Delivery

Can I choose a delivery date?

Yes, you can order online for any date in advance. At the checkout you can select the date of your choice.  99% of our UK deliveries arrive on the chosen date. 

For a slightly higher charge pre-1pm, pre-11am and Saturday deliveries are available. These services are not available for deliveries to the Highlands or Islands. 

At the discretion of the courier, Monday deliveries may occasionally be delivered on a Saturday.

We recommend that for planned events, you arrange delivery a day earlier than required.

For all deliveries we STRONGLY ADVISE that the recipient knows that a parcel is going to be delivered - even if you want the contents to be a surprise - this ensures delivery is made on time and reduces the risk of damage due to additional handling by the courier.   Also, due to the nature of our baked products it is important that these arrive and are enjoyed as fresh as possible.

 

How will my gift be delivered?

We send all our UK parcels via DPD, using their Next Day service to ensure maximum freshness of our baked free gifts.  All items are sent in outers with handling instructions.

 

What if the recipient is out at the time of delivery?

We strongly advise that the recipient is expecting our delivery, even if you want the contents to be a surprise.  Damages are very rare but are more likely to happen on a second delivery attempt and unfortunately we are unable to offer refunds for damages in this instance.

You will receive an e-mail/ text the evening before delivery advising that delivery will take place the next day.  You will be able to respond to the courier with this e-mail/ text if you wish the gift to be delivered to a neighbour or left in a safe place, which we recommend if there is a possibility that the recipient will not be in.

We do not recommend using any other delivery instructions such as changing the delivery date, address or having the parcel left at a local pick up point/ shop as these will all result in a delay in the parcel being delivered and we cannot be held responsible for damages or other problems caused by this. If the recipient is not at home at the time of delivery and no request has been made, then a card may be left with details of how the item can be redelivered or collected.

 

Where can you deliver to?

We can deliver to addresses in the UK the next day if an order is placed before 4pm Monday-Friday,  except Scottish Highlands north of Aberdeen, Islands and Northern Ireland which are a 2 day service.  For orders placed after 4pm on a Friday, or over the weekend, the earliest dispatch date is Monday for delivery Tuesday.

We cannot deliver to BFPO addresses.

We cannot deliver to PO boxes

 

Seasonal Delivery Times

Due to the volume of orders and to avoid disappointment at seasonal events (Valentines day, Christmas, Mother's Day, Father’s Day and Easter) gifts may be dispatched for delivery earlier than your chosen date by up to 2 days.   We will make every effort to advise customers should we have to do that.  

We refer particularly to cases of adverse weather (snow) where additional delivery time may be required in localised areas and we therefore want to ensure timely dispatch.

 

Can I specify a time for delivery?

Standard Next Day Service* can take place anytime between 9am-6pm Monday – Friday.    

We offer a Monday – Friday pre 1pm or pre 11am service at an additional cost

Saturday deliveries are available at an additional cost and are usually delivered between 9am - 6pm

 

How much does delivery cost?

Delivery starts at £5.95 for standard next day service* to UK Mainland.  Parcels above 15kg (volumetric weight) or multiple parcels are calculated at checkout.  

Delivery Pre 11 am at a cost of £13.90

Delivery Pre 1 pm at a cost of £8.90

Saturday Delivery at a cost of £7.90

Delivery to Islands (including Northern Ireland) cost £14.95

 

Can you deliver same day?

We are unable to deliver same day, unfortunately. 

 

Can I check if my gift has been delivered?

When we dispatch your gift, you are sent an e-mail or text from DPD with a tracking reference number. You will receive an update from the courier on the morning of delivery to advise you of the hour that the gift will be delivered.  You can check the progress of your parcel at any time by following the link provided.   If you experience any difficulties then we will be happy to assist you to track your parcel.

 

What happens if my gift arrives damaged?

We take great care to ensure that our gifts leave us in perfect condition and that the packaging will ensure its safe delivery.

All gifts are in clearly marked boxes to reduce damages, however if your gift should be damaged on arrival, then we will require photographs showing the damage and the outer packaging.   Alternatively you can return the gift to us in its original packaging including an order reference number,

 

What happens if my gift arrives late?

We dispatch your gift using DPD next day service for UK mainland deliveries and for Islands and Scottish Highlands allow an additional day.  99% of the gifts arrive the next day.

For special events we recommend that you order your gift to arrive a day early.

If no delivery attempt has been made and your chosen date was a Saturday or you selected a Pre 11 am or 1 pm delivery then we can only refund the additional price of your timed delivery.  We regret that we cannot offer a full refund of the goods.  

If a delivery attempt was made and the recipient was not in, then we cannot offer any refund for either the delivery or the products.

 

For more information on delivery, please click here to visit our Delivery Information Page.

 

Ordering 

Do you accept corporate orders?

Yes.  Our dedicated customer service team will ensure that from enquiry through to dispatch we look after your order.  No order is too big or too small.

Volume discounts are available and are shown in the product section on the website.  For bespoke products please contact customer services. 

 

How do I know that you have received my order?

If you order is successful you will receive an automated email.  For this reason it is really important that you check the accuracy of the e-mail address you provide.

 

How do I cancel or amend my order?

Please contact us as soon as possible if you wish to cancel or amend an order by using our Contact Us form or by telephone.  We can do this as long as your gift has not been made or dispatched.  

Once your gift has been dispatched, in accordance with the Distance Selling Regulations Act 2000, orders containing perishable items are not able to be cancelled or returned.  Non perishable products (e.g. teddy bears ) can be returned within 7 days, but you are required to inform us of your intention to cancel and return the goods by using the Contact Us form including your order reference number.  

Please remember that perishable goods (e.g. cupcakes, balloons, chocolates, Birthday Cakes, etc) cannot be returned under the Distance Selling Regulations Act. 

We will issue a refund for non-perishable items within 30 days of the cancellation of your order, providing that the goods have been returned.  We strongly recommend that you obtain proof of postage.  

 

Products

Are your free gifts suitable for vegetarians?

All of our free gifts are suitable for vegetarians.  This includes our cupcakes, donuts, chocolate cake,  and brownies. We also have free gifts that are suitable for vegan/gluten free diets.

If you require any further detailed information on the contents of our products then please use the Contact Us form or telephone our customer services.

 

How long do your cupcakes last?

We bake our free gifts fresh daily on the morning of dispatch.  Keep your cupcakes in an airtight container (not in the fridge) and they can be eaten for up to 5 days.  Our donuts can be enjoyed for up to 2 days.  We do not use any preservatives.

Our Birthday Cake and Brownie will keep fresh for up to 2 weeks.  We do not use any preservatives.

 

Payments

Which cards do you accept?

We can accept most credit/debit cards from around the world including Visa, MasterCard, Visa Electron, Delta, Visa purchasing, Solo, Switch/Maestro and JCB.

 

Can I pay with Amex?

Unfortunately we do not accept Amex.

 

Is payment secure?

Yes, All payments are encrypted to the maximum strength supported by the user’s browser using 128bit SSL via the Trust Payments website.

 

Gift Messages

Can I include a message?

Yes, all orders include a personal message card. This can be entered at the start of the ordering process as the item has been added to the cart, however there is an opportunity to amend the message before checkout.  Please remember to include your own name so that recipient knows who it is from.

If you wish to add or amend a message after you have placed your order, then please use the Contact Us form or telephone us, quoting your order reference and we will be happy to make the necessary changes.  

 

How is the message included?

Our gift messages are printed on a gift card and attached in an envelope inside the box.

 

Do you include an invoice?

No, the only information sent with the gift is the personal message card. 

Customer Services

I have an enquiry or would like to make a complaint

We take great care to ensure all gifts and cakes leave us in excellent condition. If you have any questions or are in any way disappointed with our service please contact our customer services by telephone on 0330 2232 610 or use our Contact Us form.

We aim to respond to all customer service enquiries within one working day and resolve all complaints within three working days.  During seasonal times it may take a little longer.